On January 11, 2010, the boiler in our restored 1894 Victorian home malfunctioned sending smoke and soot throughout the structure; only the attic was spared.  We contacted our insurance company of 19 years and as every homeowner fears, they proved to be a model of self-interest and indecisiveness.

We also called you.  Within hours you were in our home; you immediately set up an ozone machine which eliminated the terrible odor.  You took control of the situation and turned our worst nightmare (to date) into a manageable calamity with a very happy ending.  Whenever we needed to speak with you, you were just a phone call away.

The crew you sent to restore order and sanity was amazing.  Four young women worked diligently eight hours a day for six days.  They cleaned every surface, every object, the inside of every object.  At times we witnessed them cleaning with toothbrushes.

Sue, I am writing this letter for prospective clients to read and I want them to know ours is no ordinary house.  The varnished American Chestnut and quartered White Oak woodwork is all original.  Many of the ornate lighting fixtures date to the turn of the 20TH century, the wall papers and hand printed Bradbury & Bradbury designs with detailed borders and friezes..  Your wonderful girls made everything new again, including the upholstered furniture and carpets.  Clearly they enjoy their work, they enjoy working with each other, and most importantly, they enjoy working for you.

I don't know if I told you this or not but after the girls finished cleaning our kitchen, I could not cook anything for two days.  The surfaces were too clean!  Every surface from countertop to floor has an unfamiliar shine that said, "No crumbs, no spills!"  Fortunately, the return of our daughter from college put a stop to that.

I would not wish such a disaster on anyone, yet, I know you deal with one every day.  The happiest resolution of such a situation will come from suing Elite Cleaning and Restoration.  Please feel free to make this letter and our names available to prospective clients

Your most satisfied customers,

Robert and Ina Smith

Just wanted to send a quick thank you to your technicians that came to clean our carpets.  They always do a great job and are usually early / on time.  It's very nice to be able to count on such wonderful service.  Thanks again.

R. Verri

Dear Sue and Staff,

I would like to truly thank you for the wonderful job you did on our carpets, they look great and they got all the stain out.  They left my house looking amazing and they put everything back right where it was.  Sue, you have a wonderful team of people who work for you and you should feel truly blessed to have them.  Kim is very friendly and efficient on making my appointment.  Thank you again for the kind way you treated my grandmother and for the great job that you did at my home.  We will use your services again in the future,

Sincerely,  The Karrams

Recently my family suffered a tragedy at our residence.  It required the clean up that was very difficult for family members to handle.

We received a recommendation to use Sue Horton and the Elite Cleaning Service.  After meeting with Sue at the location, we were assured everything would be taken care of by her crew.

After the cleaning was completed it was an unbelievable transformation.  The staff had done a remarkable job.

Sue treated us with a very professional and caring attitude throughout the whole process.  She not only was concerned about the cleaning job but also our family's well being and how we were handling everything.

I would highly recommend Sue Horton and the Elite Cleaning Service to anyone, whether it is just a routine house cleaning or an unpredictable event.

Alan B.

Thank you so much for the great work at our house on South Shore Road in Lake Pleasant NY.

We ere very happy with your excellent service and job well done.

D. Fairchild MD

Thanks so much for the wonderful job your all did at my house.

It's a pleasure doing business with you.  Everybody is so professional and courteous.

Have a great autumn.

Gratefully,  K. H.

To Whom it may concern,

These words are the utmost praise and tremendous gratitude for Sue Horton and her staff at Elite Cleaning and Restoration.

Our household was already challenged prior to the malfunctioning furnace sending a layer of black soot throughout our home.  My parents had been diagnosed with Alzheimer’s therefore I chose to return home in order to care for and keep them in their own surroundings.  In search of a restoration company in this area, our insurance agency suggested several but the mention of Elite with Susan’s all female staff resonated with our situation plus their expertise.

Not only were they professional and meticulous but they were personable, polite and kind, qualities which are priceless when strangers enter one’s home to touch and restore every corner of your world.

As my own thank you to Elite, I had intended to prepare lunch for them on their last day.  However, the day before their last day, my father had a stroke here at home.  Sue and her staff dropped their chores to assist in our emergency with the ambulance, the EMT’s and disbelief.  Elite was ready to pack up and give us back our privacy but I requested that they stay to complete the job.  Susan immediately brought in more personnel and the job was completed that evening.  My father died en route to the hospital and in that moment that I shared the news with Sue and her staff, they shared their tears with me.

It is too rare when a company becomes a family member even for a day.

Most sincerely,

Elizabeth A. Hathaway